Tag Archives: deaf

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A great testimonial tells a company they are doing things right.  It also says to the naysayers that they might just have it wrong!!  

In today’s technological world, many customers are global.  A testimonial allows them to see into your world through the eyes of others using your service.  When a company asks you for a testimonial, take it as a compliment. It is a reflection that your opinion is important and the company cares what you have to say.

A few tips to consider when putting your testimonial together:

Get right to the point.  If customer service and support is important to you, talk about your experience.  If friendly pricing is what brought you to a company, others will want to know.  If you found a solution to a problem, talk about the issue or problem the company helped you solve. Most likely others have the same problem.  What is most important is to speak from your heart.

Enjoy the testimonials by CART Captioners, AV experts and consumers regarding Access Communication during the HLAA 2016 convention:

1FuzionDeanna Baker – CART Captioner

I have been coordinating and working at the Hearing Loss Association of America’s annual convention for 24 years.  This year HLAA wanted to incorporate 1CapApp and 1Fuzion into the experience.  I was a bit hesitant changing things after all these years, but with the help of the 1CapApp team everything went seamless!  I heard wonderful things not only from the excellent CMI AV group but the attendees were LOVING the new look!

Lisa JohnstonLisa Johnston – CART Captioner

“At a recent convention, I was on the CART Captioning team which used 1CapApp with 1Fuzion to provide realtime captions for this week-long event.  It was simply flawless and extremely simple to set up and use.  The platform is very user friendly.  Jeanette’s training was easy to understand and if there were any questions, she was always ready and there to answer them.  This platform is the product of actual CART Captioners like myself and that’s one thing I really love – they know what we want and are willing to hear suggestions as well.  I’m excited to continue to use 1CapApp in the future!  Many thanks 1CapApp for bringing us this great platform!”

DIANE HUMPHREYDiane Humphrey – CART Captioner

“I was part of the CART team using 1CapApp and 1Fuzion at the HLAA National Convention.  My mantra through the whole experience was, I must be doing something wrong because it’s too easy!  Even the training was easy!  It truly is a beautiful thing to see your captions on top of the PowerPoint instead of on the screen NEXT to the PowerPoint screen.  The feedback I got from the audience members was consistent throughout the conference:  They loved the captions on the same screen as the PowerPoint because it’s so much easier to follow along with the speakers and the dialogue instead of the tennis match type captions used at the previous convention.

I can’t say enough about the support from the 1CapApp team.  It was excellent. The best part for me was Jeanette being onsite and telling me to remain calm as I was trying to undo a mistake I had made.  She was that soothing voice we’d all like to hear when technology is giving us a cramp.  Thank you again to the 1CapApp team for creating a user-friendly platform to display our captions!!!”

BrandonBrandon Smith – CMI AV

“What we’ve noticed so far is that it is a considerable upgrade from any other service that we have used in the past. The 1Fuzion text and font is tremendously clear and crisp and just an overall better viewing experience for everybody in the audience.”


Sharon VivianSharon Vivian – CART Captioner

“Maybe I was a bit apprehensive for fear of adding another step in the process using 1CapApp with 1Fuzion for the HLAA sessions but my fears were instantly quelled by the 1CapApp affable training style and the ease of using 1CapApp.   Attendees loved having the real-time text streaming directly above the Power Point display.  I believe that keeping the consumer happy is what’s most important so I’m looking forward to the many future application possibilities using 1CapApp!”

Nancy MacklinNancy Macklin – Director of Events HLAA

“The Hearing Loss Association of America successfully incorporated the groundbreaking 1CapApp and 1Fuzion technology to make its Convention 2016 the most communication accessible event in the country for people with hearing loss.

If people with hearing loss are in your audience, providing realtime captions with 1Fuzion is the solution, putting captions on the same screen as the presentation.  Our attendees from 22 countries raved about the technology, and loved being able to receive realtime captions in several different languages on their mobile devices.”

Katie Wright – HLAA Long Beach/Lakewood Chapter

“This was my first HLAA Convention. What an experience to be able to hear without effort at all times! Every meeting room was looped for use with telecoils. Live captioning was provided for each workshop and the program the captioners used allowed for the text to be on the same screen as the PowerPoint presentations – no need to swivel your head to read captions and see the slides. The captioning was also available “in real time” on smartphones and laptops through a website. If a sign language interpreter was needed, one was provided.”

VAUGHNVaughn Taylor – CMI AV

“With 1Fuzion, the lettering of it is now keyable and we can change the font size and colors on the fly.  It also keys very well over our camera and looks really sharp.  There’s not really a delay to it. It is pretty much almost instantaneous. We used to have to buy or rent encoders. Now it’s a cost we don’t have. No one even showed me how to use it.  It wasn’t tough at all.”

If you have a 1CapApp testimonial please email it to 1CapApp: contact@1capapp.com or call 866-945-0250.  

Be awesome!


Captioners and Broadway: How we make the performing arts accessible for the hearing impaired

by Jeanette Christian, Co-Founder

This week is National Court Reporting and Captioning Week (February 16-21), and it reminds my co-founder, Chris Woods, and me why we are so proud to be a part of this profession.  We love that our work capturing the spoken word makes a difference in how many people interact with and access their world.  Our profession makes it possible for the more than 36 million Americans who are deaf or hard of hearing to interpret the same information as a hearing person whether it is for legal, work, education or entertainment purposes.

Open Captioning and the Theater

A recent article in the Virginian-Pilot reported on a theater that offers open captioning (a text display of all the words and sound effects heard during a live program or performance) for their hearing disabled patrons.  The article highlighted Lois Boyle, a court reporter by trade, who made it possible for most of the Orchestra section to “see” what was being said by the actors in “The Addams Family” production. 

Whether patrons could hear well or not, many commented on the value of the open captioning for the play.  The availability of the spoken word on an LED screen was less distracting than someone signing and helped everyone with a view of the screen to get the full meaning of the dialogue on stage.

Availability of open captioning in theaters is far from widespread despite its inclusion in the Americans with Disabilities Act as an approved method for communicating at performing arts events.  Offering open captioning is an expense that many small theaters struggle to afford, so organizations like the Hearing Loss Association of America, Broadway series producer Jam Theatricals, and the Theatre Development Fund (TDF) in New York City are helping make it possible.

TDF provides captioning for about 40 New York-area theaters and for some theaters throughout the country.  The organization “offers a limited number of two-year regional theatre partnerships to sponsor open-captioned performances and increase attendance by people who are deaf or hard of hearing.”  However, open captioning is far from the norm for most theaters nationwide.

Aging Baby Boomers and Hearing Loss

According to the U.S. Census, there are approximately 76 million Baby Boomers who are currently 49 to 67 years old (which includes me!). As the Boomers advance toward their twilight years and the likelihood of hearing loss, I hope the use of open captioning for performing arts events will grow and become more widely available.  Many theaters are not aware of the opportunity for open captioning and how it can benefit all their hearing disabled patrons.  Hopefully more stories like the one in the Virginian-Pilot will raise awareness of a way to bring in new patrons to the theater – ones that have previously assumed that they can’t enjoy the full experience of live performances.

Let’s Get the Word Out

My fellow captioners, I salute you and all that you do to make our world a better place for those that struggle with hearing loss or deafness.  Let’s get the word out to our hometown theaters about the opportunity for open captioning and how it can bring them more customers!

Want to Read More? Check Out These Articles

Annas, T. 2014. Broadway Series Captions the Moment. The Virginian-Pilot. February 15, 2014.  http://bit.ly/1m0XvHV

National Court Reporters Association. 2014. 2014 National Court Reporting and Captioning Week Kicks Off. http://bit.ly/1dDmZsC

National Institute on Deafness and Other Communication Disorders. 2010. Quick Statistics. http://1.usa.gov/1kO2eym

Theater Development Fund. 2014. National Open Captioning Initiative. http://bit.ly/1bdYHpZ

U.S. Census. 2006. Selected Characteristics of Baby Boomers 42 to 60 Years Old in 2006. http://1.usa.gov/1gN1XrM