A great testimonial tells a company they are doing things right. It also says to the naysayers that they might just have it wrong!!
In today’s technological world, many customers are global. A testimonial allows them to see into your world through the eyes of others using your service. When a company asks you for a testimonial, take it as a compliment. It is a reflection that your opinion is important and the company cares what you have to say.
A few tips to consider when putting your testimonial together:
Get right to the point. If customer service and support is important to you, talk about your experience. If friendly pricing is what brought you to a company, others will want to know. If you found a solution to a problem, talk about the issue or problem the company helped you solve. Most likely others have the same problem. What is most important is to speak from your heart.
Enjoy the testimonials by CART Captioners, AV experts and consumers regarding Access Communication during the HLAA 2016 convention:
I have been coordinating and working at the Hearing Loss Association of America’s annual convention for 24 years. This year HLAA wanted to incorporate 1CapApp and 1Fuzion into the experience. I was a bit hesitant changing things after all these years, but with the help of the 1CapApp team everything went seamless! I heard wonderful things not only from the excellent CMI AV group but the attendees were LOVING the new look!
“At a recent convention, I was on the CART Captioning team which used 1CapApp with 1Fuzion to provide realtime captions for this week-long event. It was simply flawless and extremely simple to set up and use. The platform is very user friendly. Jeanette’s training was easy to understand and if there were any questions, she was always ready and there to answer them. This platform is the product of actual CART Captioners like myself and that’s one thing I really love – they know what we want and are willing to hear suggestions as well. I’m excited to continue to use 1CapApp in the future! Many thanks 1CapApp for bringing us this great platform!”
“I was part of the CART team using 1CapApp and 1Fuzion at the HLAA National Convention. My mantra through the whole experience was, I must be doing something wrong because it’s too easy! Even the training was easy! It truly is a beautiful thing to see your captions on top of the PowerPoint instead of on the screen NEXT to the PowerPoint screen. The feedback I got from the audience members was consistent throughout the conference: They loved the captions on the same screen as the PowerPoint because it’s so much easier to follow along with the speakers and the dialogue instead of the tennis match type captions used at the previous convention.
I can’t say enough about the support from the 1CapApp team. It was excellent. The best part for me was Jeanette being onsite and telling me to remain calm as I was trying to undo a mistake I had made. She was that soothing voice we’d all like to hear when technology is giving us a cramp. Thank you again to the 1CapApp team for creating a user-friendly platform to display our captions!!!”
“What we’ve noticed so far is that it is a considerable upgrade from any other service that we have used in the past. The 1Fuzion text and font is tremendously clear and crisp and just an overall better viewing experience for everybody in the audience.”
“Maybe I was a bit apprehensive for fear of adding another step in the process using 1CapApp with 1Fuzion for the HLAA sessions but my fears were instantly quelled by the 1CapApp affable training style and the ease of using 1CapApp. Attendees loved having the real-time text streaming directly above the Power Point display. I believe that keeping the consumer happy is what’s most important so I’m looking forward to the many future application possibilities using 1CapApp!”
“The Hearing Loss Association of America successfully incorporated the groundbreaking 1CapApp and 1Fuzion technology to make its Convention 2016 the most communication accessible event in the country for people with hearing loss.
If people with hearing loss are in your audience, providing realtime captions with 1Fuzion is the solution, putting captions on the same screen as the presentation. Our attendees from 22 countries raved about the technology, and loved being able to receive realtime captions in several different languages on their mobile devices.”
Katie Wright – HLAA Long Beach/Lakewood Chapter
“This was my first HLAA Convention. What an experience to be able to hear without effort at all times! Every meeting room was looped for use with telecoils. Live captioning was provided for each workshop and the program the captioners used allowed for the text to be on the same screen as the PowerPoint presentations – no need to swivel your head to read captions and see the slides. The captioning was also available “in real time” on smartphones and laptops through a website. If a sign language interpreter was needed, one was provided.”
“With 1Fuzion, the lettering of it is now keyable and we can change the font size and colors on the fly. It also keys very well over our camera and looks really sharp. There’s not really a delay to it. It is pretty much almost instantaneous. We used to have to buy or rent encoders. Now it’s a cost we don’t have. No one even showed me how to use it. It wasn’t tough at all.”
If you have a 1CapApp testimonial please email it to 1CapApp: firstname.lastname@example.org or call 866-945-0250.